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Master's Dissertation
DOI
10.11606/D.18.2017.tde-13062017-090601
Document
Author
Full name
Arthur Alberto Azevedo Ribeiro Neto
Institute/School/College
Knowledge Area
Date of Defense
Published
São Carlos, 2001
Supervisor
Committee
Felex, José Bernardes (President)
Ferraz, Antonio Clóvis Pinto
Ferreira, Marcos Antonio Garcia
Title in Portuguese
Contribuição à avaliação de transporte urbano por ônibus
Keywords in Portuguese
Avaliação
Ônibus
Transporte urbano
Abstract in Portuguese
Esta dissertação relata resultados obtidos por ações de uma tentativa para mostrar que o uso de conceitos e definições sobre auditoria de qualidade pode contribuir para orientar análises sobre o transporte público urbano por ônibus, um item básico da mobilidade urbana. Também se mostrou que conceitos sugeridos pelas normas NBR ISO séries 9.000 e 10.000 podem contribuir para identificar características das "viagens por ônibus urbano" e classificar itens que condicionam o nível para a qualidade do serviço prestado por transporte. Resumem-se as principais conceitos a serem usados, em particular o uso de "escalas" obtidas a partir de entrevistas a usuários, tópicos sobre o uso de Normas para controle de auditorias, resultados de um estudo de caso, o transporte por ônibus em Piracicaba, Estado de São Paulo.
Title in English
Contribution to the evaluation of bus urban transportation
Keywords in English
Bus
Evaluation
Urban transportation
Abstract in English
That dissertation tells the results obtained in actions of an attempt to show that the use of concepts and definitions on quality auditing can contribute to guide analyses on the urban public bus transportation, a basic item of the urban mobility. It was also shown that concepts suggested by the Brazilian Standards NBR ISO series 9.000 and 10.000 can contribute to identify characteristics of the "rides on urban bus" and to classify items that condition the level for the quality of the service rendered by transport. The main concepts are summarized to be used, in matter the use of "scales" obtained starting from interviews to users; topics on use of Norms for control of auditing; results of a case study, the transport for bus in Piracicaba, state of São Paulo, Brazil.
 
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Publishing Date
2017-06-13
 
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